When more support is required there is Developer, Standard, Professional Direct and Premier paid support levels that can help resolve more complicated issues. We'll assume you're ok with this, but you can opt-out if you wish. Auto-scaling storage size up to 100 TB, fluid vertical and horizontal compute scaling, fast database restore. Compare Microsoft Azure Support Plan Features and Pricing to the up to 50% Cost Savings of Azure Support Plans at US Cloud. Basic technical support is included with your Microsoft Office 365 subscription, which you can submit through the Microsoft Office 365 online portal. You are charged for the total storage allocated for MDF and LDF files. Also included is third-party software support, general system architecture support and help response times of less than eight business hours. Best for: Billing and subscription support; online self-help: Trial and non-production environments: Production workload environments: Business-critical dependence: Substantial dependence across multiple products: Range of support: Microsoft Azure : Microsoft Azure: Microsoft Azure: Microsoft Azure: All Microsoft products: Twitter @AzureSupport & Forums 1 √ √ √ √ √ Technical support To monitor the current size of the individual MDF and LDF files, use sys.database_files. Disaster recovery is the process of restoring application functionality in the wake of a catastrophic loss.. Compare all features and 30-60% cost savings of Azure support plans at US Cloud. Originally published at https://www.5nine.com/azures-4-premium-support-plans-a-non-biased-breakdown/. All work is done on the basis of a validated design process based on Microsoft's best practice. For storage in the standard or general purpose service tiers, increase or decrease the size in 10-GB increments. | All Rights Reserved. For small operations and basic requirements, Azure’s included Basic support is bare-bones but available at no extra charge. Included is 24/7 access to Microsoft support engineers via email and telephone, along with help response times of less than one to four business hours, depending on the severity of the issue. Your tolerance for reduced functionality during a disaster is a business decision that varies from one application to the next. Azure SQL Managed Instance. Q4 2020 MSFT Premier/Unified Support – Research Analysts Report, Microsoft Support Provider US CLOUD Awarded Inc. 5000, Leading Global Banks Replace MSFT Premier Support with US Cloud, Microsoft Azure: Production workload environments, All Microsoft Products, including Azure: Production and business-critical workloads, Service Delivery Manager Technical Advocate, Proactive Support: Automated and Online Programs, Proactive Support: Engineer-Led Risk Assessments, Advisory Services, Included in fees at 8% of cost for Office 365 and 10% for Azure, Dynamics, Included in fees at 10% of cost for Office 365 and 12% for Azure, Dynamics. For Microsoft Azure cloud users, there are multiple options to get fee-based technical support directly from Microsoft, based on a company’s size and needs. Azure SQL Database and Azure SQL Managed Instance are based on SQL Server database engine architecture that's adjusted for the cloud environment to ensure 99.99 percent availability, even if there is an infrastructure failure. Included is 24/7 access to Microsoft support engineers via email and telephone, along with help response times of less than 15 minutes to four business hours, depending on the severity of the issue, as well as customer-specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by Microsoft Azure technical specialists. Launch support for Azure is also an option for Azure event management experts for an additional fee. The Azure NetApp Files file share service in Azure enables organizations to provision high-performance NFS file shares best suited for use with database workloads. These service tiers are: Azure SQL Database has an additional service tier: This article discusses differences between the service tiers, storage and backup considerations for the general purpose and business critical service tiers in the vCore-based purchasing model. The support plan, which is $1,000 per month, also includes architectural guidance based on best practices delivered by a Microsoft ProDirect delivery manager, onboarding services, service reviews, Azure Advisor consultations and web seminars led by Azure engineering team members. Business critical, which is designed for low-latency workloads with high resiliency to failures and fast failovers. Offers highest resilience to failures and fast failovers using multiple synchronously updated replicas. When you configure the required single database size (the size of the MDF file), 30 percent more additional storage is automatically added to support LDF files.

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