Avoid this company at all costs. When the card didn't show in email I tried to call. I’ve been a long term customer with Sierra and can not believe how downhill they have become the last few years. Now the discounts (and the products) are rapidly disappearing. I am going to stop ordering from them because of their horrible shipping agreement they have with FedEx and USPS. What is the typical time period between placing an order and when it ships out? Our content is intended to be used for general information purposes only. It was acquired for an estimated $200 million by Framingham, Massachusetts-based TJX Companies in 2012. However over the last year I've noticed that the shipping is beyond slow. not folded. So grateful! Not only do they not deliver in a timely fashion. The prices were amazing so I actually was buying 2 pairs..roughly $800. STP was always the first place I would look for clothing, now, it's Amazon or other online stores. Fast forward to this Monday. When shopping on line, I always come here 1st! Terrible customer service. They stated it was an update of their system. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I hate giving them low ratings as I’ve been a loyal member for many years. The below quote from their website has infuriated and alienated many like myself. All Rights Reserved. I honestly can't pass it up as they are the same I love and no one has. Best to donate it to Goodwill. I will never shop there again. Like so many of STP's loyal customers I bought lots of great stuff here over the years at fantastic prices. The company operates brick-and-mortar stores in the United States. I’ve bought tons of things from them and even went to their store in Vermont. I have been a long time customer of Sierra Trading Post from well before the TJ Maxx buyout. Ordered size 7 boots for my son, size 3 arrived. Spent a half hour doing an online chat trying to arrange a return, new shipment arrived 2 days later than expected, also the wrong size 3. Deals were fun to find, with the hidden codes and good Dealfliers. If you do, you'll get the best price out there for it. I ended up cancelling the order. Typically you're not allowed to change an order once you hang up the phone. I get 4-6 emails per day now from them and I can no longer check out because their website times out at checkout. Once you decide to make a return, you can apply online for an INSTANT CREDIT, whereby you will be charged $2.95 for return shipping. It is so crowded with junk merchandise and very unorganized. Have been a loyal customer since the 80s and have recommended the site to many people who have been complaining to me of late about bad experiences and not finding much to buy, prices being high, few bargains, lousy packaging so things arrive broken, etc. No longer. We’re in this together! I will never buy from them again. This is based on my online order, not store staff. So sad! I called back later hoping to speak to someone else and I did. I used to place my order and it would be on its way with UPS the next day. I shopped at the old STP for many years. Sorry, STP, you were fun while it lasted. For more information about reviews on ConsumerAffairs.com please visit our I called, it wasn't sent yet, so they allowed me to change it! I think it got purchased in the last few years. You can't really mess it up. Now the prices are no better then elsewhere online and the deal flyers we all like are gone. Good luck and good by! It's worth taking the time to look through what they have. I waited 3 days and they never shipped out. This place is a borderline scam. Then, I, too, began experiencing this. On vacations I would stop at their brick and mortar stores because I liked them that much. 2 days later I was informed that they needed address verification, which I gave. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Coordinates: 41°7′33.64″N 104°44′55.44″W / 41.1260111°N 104.7487333°W / 41.1260111; -104.7487333, CS1 maint: BOT: original-url status unknown (, "Internet Retailer Top 500 Retail Web Sites", "Sierra Trading Post sells for $200M to T.J. Maxx parent", "TJX Acquires Sierra.com from Activision", https://en.wikipedia.org/w/index.php?title=Sierra_(retailer)&oldid=968157449, CS1 maint: BOT: original-url status unknown, Articles with dead external links from October 2019, Official website different in Wikidata and Wikipedia, Creative Commons Attribution-ShareAlike License. that possible? They have always had great prices and are the first place I go when I'm shopping for outdoor gear and clothing. FAQ. To find more information about reviews and trust on Sitejabber.com please visit. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Terrible shipping rates. Now only free shipping. Can't see how this place will cont to stay in business when all your best customers are leaving. Awaiting Flair. Sounds like they are slow to ship items. Now, I can't find anything I want anymore. Gain trust and grow your business with customer reviews. The store has turned into another Tjmax. Unsubscribe easily. I have shopped online at Sierra Trading Post for years. As of December 2017, the catalog is no longer in production. I have been a loyal customer for years unfortunately Sierra trading post compony has been ruined by new owners. I have bought from Sierra in the past 20 years. Now, it's horrible. Thank you, you have successfully subscribed to our newsletter!

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