With our global scale, Boku delivers the widest breadth of service at the lowest unit cost. If you want to take charge of your health, just enter your email address and we'll do the rest!The worlds best Organic, Vegan and Kosher superfood powders. 60. markets processing transactions . Orders shipped within the US can always be returned within 30 days of purchase, per the following guidelines:You'll receive our weekly health-boosting tips from our blog, the latest superfood recipes, new product alerts, flash sales and other discounts! Did our customer care team provide you with the company information?EE won't accept any responsibility for this whatsoever - bear that in mind; so you'll get nowhere attempting to get reimbursed from them.I'm assuming your daughter responded to a text that was sent out, possibly to win a Playstation.

EE are not obliged to refund you but you may complain to the Premium rate regulator You could try texting STOP to the number, but it may cost and may not work.

BOKU Refund Request Only mobile account holders may apply. If EE has to contact you everytime a chargable action happens on your phone you'll forever get phone calls from EE and this would be a nuisance.It is down to the bill payer to check bills and to keep eye on current usage.i shall Pursue this  with Boku ( so long as they don’t put down phone on me like they did yesterday..)And i shall definitely be contacting Ofcom about this as I’m sure I’m not the only unaware person this this has/will happen to.I am HAPPY to report BOKU have agreed to fully refund me.This was after I had to do all investigations on their behalf.Contacted  Sony PlayStation who confirmed that NO MONEY was credited to my sons account with the phone number that had been charged.Then had to report to The Police And Actionfraud who gave crime ref number.

Then reset up the direct debit again.

So I am FURIOUS. You can cancel your Spotify subscription with a click of a button. I have been fraudulently charged nearly £400 by EE OVER MY BILLby EE for 3rd party services I have NEVER requested or received by BOKU. We need to act. Contacted Sony PlayStation who confirmed that NO MONEY was credited to my sons account with the phone number that had been charged.

They should then tell you that you need to provide a copy of your daughter's date of birth to prove she's a minor, so just take a photo of her birth cert or something official like that. Although, their systems are automated enough to actually send some text to say something has been set up on your account.

Community Join the conversation Boku Customer Support. Contacted Boku and they’ve been less than helpful.EE happily pay 3rd parties and bill me for something I knew NOTHING about. She received text messages and replied STOP then when I checked the bill there are 10 charges on the same day within 3 hours of each other - all adding up to over £240.I'm just trying to find out how you contacted Boku. You should hear back in a couple of days or less with information about a refund.Assuming that all goes OK, they will tell you that they will refund into your mobile account.

One of these options may help you find the answers you need.

It is reprehensible what these companies do to directly target kids and how mobile providers allow it through their network.4.

I've included a copy of the email you should receive from them at which point you send a reply with your daughter's age confirmation. The guy at Boku whom I spoke to was called Lars.I hope that's been some help, heer's a copy of that email they sent:----------------------------------------------------------------------------------------------------------------A copy of an official document or card confirming your child is a minor (Examples of acceptable forms are ID cards, school IDs, health/insurance cards, passports and birth certificates).Boku charged me £140 and I never purchased anything from them also I never received any conformation text.

This has happened when both got new phones and one downloaded PS4 app. It's a real pain in the ass, but I couldn't afford to wait for the possibility of being refunded by EE. You can request a refund for transactions made in the 45 days prior to submitting your dispute. The Boku platform by numbers: 3 B+ potential users $ 6 B+ annual payment volume.

Find out how to review your Boku transaction history. Then had to report to The Police And Actionfraud who gave crime ref number.

The Customer Care Portal enables you to view the payments you’ve made using Boku during the last 6 months.

Tell them that your daughter (who is a minor (I'm assuming she's under 18)) was charged and that it was through an unsolicited text they sent out and had no authority from you.

you may have inadvertently subscribed to via Web or TV. Is there a better way? You can lock out payments on the apps store, and via your online account (Menu- manage your device) but ultimately the bill payer is responsible for any charges incurred. Help Completing Transaction.

Preventing Account Takeover.

Just choose the subscription you wish to cancel, and click on the ‘active’ link.

Subscription Support.

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