Our Customer Centre at Level 1, AXA Tower is temporarily closed in view of the COVID-19 situation. If this happens, we would like to hear about it. You can reach our advisors at any time: in person, with the appropriate protection and hygiene measures in place, as well as via e-mail, telephone or video consultation.. You will find all contact …

We may record and/or monitor calls for quality assurance, training and as a record of our conversation.If you are an AXA network provider, you can find information on how to claim and who to contact on our 'We hope you never need to raise concerns about our service or any aspect of your membership with us. Depending on when you want to cancel your car insurance, there are different refund policies:If you change your mind shortly after buying, you have two options to cancel your car insurance within 14 days of the start date:If you cancel your car insurance after 14 days from the start date you will need to pay a £52.50 cancellation fee on top of the time you’ve been covered by us. We use cookies to give you the best possible online experience. See our Find an international health insurance plan for wherever life takes you.

Our Customer Centre at Level 1, AXA Tower is temporarily closed in view of the COVID-19 situation. Contact us. This includes reduction of NCD entitlement.If you’ve had an operation or been diagnosed with a health or medical condition, you should seek advice from your doctor who can advise if you’re fit enough to drive or not. Our teams will be on hand to help with any questions you might have.If you’re already a customer, you can send us a message through your secure online account.

Please make sure your AXA car insurance policy number is indicated in the e-mail. We’ll return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee.If there is a claim on the policy, you'll need to pay the full premium for the year.Yes, you can change the car or car details on your policy using your Simply login and select the 'change' link next to where your car is listed and follow the instructions.Changing your details could result in your insurance premium rising or going down. You can also manage your AXA policies, submit claims, and pay your premiums from the comfort and safety of your home. You can fax your proof to us on 0330 024 1261. Our phone lines and emails are extremely busy, but we’re working hard to speak to you as soon as we can. Do not let the medical expense affect your saving. If you require assistance, please contact our Customer Care hotline at +65 6880 4888 or through our Enquiry Form here. If you have an enquiry please leave us your details below and one of our customer service representatives will contact you shortly.

If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. Depending on when you want to cancel your car insurance, there are different things you need to do:Your renewal invitation includes details on what you need to do if you don’t want to renew your car insurance. Find the coverage for you here. Upon cancellation you will need to confirm that you will do this within the next 7 days.Please note: From 2011, continuous car insurance is a legal requirement.We’re sorry you’re thinking of leaving AXA.

Geography coverage includes Thailand and worldwide. Your doctor will also tell you if you need to advise the DVLA or not.It’s a legal requirement to tell the DVLA about a health or medical condition that could affect your driving - as you can be fined up to £1,000 if you don’t inform them. If you require assistance, please contact our Customer Care hotline at +65 6880 4888 or through our Enquiry Form here.


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